SHIPPING, RETURNS & REFUND
All orders placed on this Site are subject to product availability and will be shipped to the terms below. Shipping and handling charges are between $30.00 and $55.00 depending on destination and average in-transit time (5-8 business days). Shipping and handling will be calculated after applicable discounts and before sales tax.
As soon as your order ships, you will be provided with a tracking number via email. We do not guarantee any specific delivery dates or times. In the rare event that your order never arrives, you must send us email/phone notification with the lost items within 30 days of receipt of the shipping confirmation email.
If for any reason you are not happy with your selection, you can exchange an item for another item, or return it for a credit or refund (minus the shipping, handling, gift wrap and other charges), subject to the following terms and limitations. If the reason for your return is due to product malfunction due to failure of parts or workmanship please address to Product Warranty.
We only accept returns or exchanges up to 30 days from the original date of shipment with purchase receipt. Any item to be returned or exchanged must be in new, unused and resalable condition, after inspection. Any exchange or return should be sent back in the original, undamaged box and packaging, plus any accessories or extras that may have been included with the shipment. Items exchanged for another item may be charged shipping fees.
To make a return or exchange, please pack the item safely and securely for shipping, include the packing slip, purchase receipt and send the package with postage prepaid via a traceable and insurable method to: 10231 NW 62nd St. Doral, FL, 33178. Attn: Petdwell USA, LLC/ Returns
Refunds with credit/debit card purchases will be credited to the original card used only. If a payment method other than a credit card was used for your order (such as PayPal or Google wallet) a merchandise card/check will be issued. If exchanging a product, any positive balance will be refunded in the original form of tender.