FAQ

1. Is the product stable?

Yes, when assembly instructions are followed correctly, our On2Pets Luxury Cat products are stable.

2. Is it suitable for large cats?

Even though our product has been designed and tested to handle up to 50 pounds, we recommend not exceeding 32 pounds in weight.

3. Does it have a warranty?

Yes, we offer 180 days warranty from date of purchase against defects in materials and workmanship. Contact us at info@on2pets.com to submit a claim.

4. Are the parts and components safe for cats?

They are widely used in homes and do not pose any known risks to your cat’s health.

5. Could I place the cat tree outdoors?

No, unfortunately, the On2Pets Cat products are designed for indoor use only.

6. How should I clean my cat tree?

We recommend using a brush or a damp cloth with mild soap to clean soiled areas. Also, please consider that the perches and base are made of wood and should be cleaned accordingly.

7. What is your return policy?

At On2Pets, we stand behind our products. If you are not completely satisfied with your cat tree, you have up to 30 days from the shipment date to return the item to us. For more details email us at info@on2pets.com

8. Do you ship outside the Continental US?

Yes, we ship our products all over the world. However, please be aware that additional shipping costs and local fees may apply.

9. How easy is the assembling process?

Following our easy-to-read, detailed instructions, a large On2Pets indoor tree can be assembled in 15 minutes or less. No tools are required.

10. Is the product safe for children?

The On2Pets Luxury Cat products are not intended for human use.

 

If you have more questions or need further information about our indoor cat climbing products, please contact us at info@on2pets.com